At Lakeside Implant & Oral Surgery, personalized care is at the heart of everything we do. From the moment you reach out to us, you'll notice the difference. We believe in spending quality time with each patient, starting with that very first phone call. Our staff is dedicated to making genuine connections, seeking ways to understand your needs and concerns on a personal level.
Step into our Huntersville or Mooresville oral surgery office, and you'll immediately feel the warmth of our environment. Designed to be inviting and comforting, it's a space where even the most nervous patients can feel at ease, forgetting for a moment that they're at a surgeon's office.
We take pride in the fact that we don't rush appointments. Each patient receives ample time to speak with every member of our team, from Dr. Pangilinan to the friendly faces at the front desk and our skilled clinical staff.
We understand that every aspect of your experience matters, from the initial consultation to financial arrangements. We go above and beyond to alleviate the stress of navigating insurance and treatment plans. We believe in shouldering as much of that burden as possible, allowing you to focus on your health and well-being.
As a family-oriented office, we genuinely care about each and every one of our patients. Unlike corporate environments, we are family operated, and that personal touch is reflected in everything we do. Words matter to us, and we strive to communicate with you in a way that is both personal and professional, ensuring that you feel comfortable and informed every step of the way.
Nothing brings us more joy than receiving positive feedback from our patients about their experiences with us. We are committed to making every oral surgical experience exceptional, tailoring our approach to meet your unique needs and preferences. When you walk through our doors, you become part of our extended family, and we will do everything in our power to ensure that your time with us is as comfortable, stress-free, and successful as possible.
The CLEAR Choice
We genuinely strive to make each and every patient feel like family while in our office, all while offering the highest quality care possible. It starts from the first phone call when making the consultation appointment, and it ends with the post-op appointment. The genuine compassion surrounds general registration information, to insurance issues, to clinical discussions, to surgical procedures—at each step of the way we strive to have patients leave our office smiling.
We strive to:
- CONNECT with each patient, ensuring they are comfortable and feel at home while under our care.
- LISTEN to the patient’s questions /concerns; address them in a polite, calm, professional, and efficient manner.
- EDUCATE the patient about the procedures, as well as any insurance and financial related questions.
- ASK the patient if they understand the situation and ensure they are satisfied with their care and service.
- RECONNECT with patients and ensure they have received high quality, personalized care and specialized service.
